SUPPORT / FIND YOUR ROUTE

HOW CAN
WE HELP?

Start with what you need. We’ll help you find the right place to ask.

01 BOOKINGS & SESSIONS

COACHING
SUPPORT

Help with bookings, sessions, rescheduling or practical coaching enquiries.

CHOOSE THIS ROUTE
02 ORDERS & ACCESS

ORDERS +
DIGITAL EDITIONS

Support with purchases, downloads, access or order enquiries.

CHOOSE THIS ROUTE
03 ABOUT XOPH

GENERAL
ENQUIRIES

Questions about XOPH, our content, the website or anything else.

CHOOSE THIS ROUTE
04 MEDIA & PARTNERSHIPS

PRESS +
COLLABORATION

Media enquiries, interview requests and collaboration opportunities.

CHOOSE THIS ROUTE

GET IN TOUCH

TALK
TO US

Choose a route above, or send us a message here. We’ll point you in the right direction.

A FEW THINGS TO KNOW

BEFORE YOU SEND

What to expect when you contact us.

RESPONSE TIMES

We aim to reply within 24 hours and will take the time to read your message carefully.

COACHING BOUNDARIES

Practical booking questions are welcome here. We cannot offer individual coaching advice or crisis support by email.

PRIVACY + SAFETY

Please avoid sharing detailed personal information in your first message. We can ask for what we need to help.

FAQ

FREQUENTLY
ASKED

I haven’t received my digital download.

Check your inbox and junk folder for the download email sent after your purchase. If you still cannot find it, or the download will not open, choose Orders and digital editions in the contact form and include your order number. We’ll help you access your edition.

Can I reschedule a coaching session?

You can reschedule using the link in your confirmation email up to 24 hours before your session. If you cannot find the link or need help with your booking, choose Coaching support in the contact form and include your session date.

Can I ask Sophie and Gaz for advice by email?

You’re welcome to ask practical questions about coaching and whether a session might suit you. We cannot offer individual coaching advice by email. If you’d like space to explore a pattern, boundary or decision, our coaching sessions offer a focused conversation with Sophie and Gaz.

View coaching sessions →

Where can I find information about coaching?

Our Coaching page explains how sessions work, who you’ll meet and the available options and prices. If you have a practical question before booking, choose Coaching support in the contact form.

Explore coaching →

Do you offer refunds?

Please read our Refund Policy for the terms that apply to your purchase. If you have a question about an order, choose Orders and digital editions in the contact form and include your order number. We’ll look into it with you.

Read our Refund Policy →

IMPORTANT

NEED SUPPORT
RIGHT NOW?

XOPH is not an emergency or crisis service.

If you or someone else is in immediate danger, contact emergency services. For other urgent support, use a specialist service in your area.

  1. 01 · IMMEDIATE HELP

    Immediate danger

    If you or someone else is in immediate danger, call 999 or go to A&E now.

    CALL 999 Guidance

  2. 02 · URGENT SUPPORT

    Urgent mental-health support

    If you need urgent help for your mental health in England but it is not an emergency, contact NHS 111 and select the mental-health option.

    CALL 111 Guidance

  3. 03 · SOMEONE TO TALK TO

    Samaritans

    Samaritans offers free, confidential listening support at any time, day or night.

    CALL 116 123 Details

  4. 04 · DOMESTIC ABUSE SUPPORT

    National Domestic Abuse Helpline

    The National Domestic Abuse Helpline offers free, confidential support at any time.

    CALL 0808 2000 247 Details