Refund policy

Last updated: 24 September 2026

This policy covers printed and digital XOPH editorials and online coaching bookings. Your statutory rights remain unaffected.

Printed editions: change-of-mind returns

If you change your mind, tell us within 14 days of receiving your printed edition. You do not need to give a reason. After telling us, you have a further 14 days to send it to:

XOPH Ltd
5 Lower Edge Avenue
Oldham, OL1 2XN
United Kingdom

Email gareth@xoph.co.uk or use www.xoph.co.uk/pages/contact to tell us you wish to cancel. Include your order number if you have it.

You are responsible for the postage cost of a change-of-mind return. Please package the edition securely. You may inspect it as you would in a shop; we may make a lawful deduction if it has been handled beyond what is necessary to inspect it.

We will refund the edition’s price and the cost of standard outbound delivery. If you chose a more expensive delivery option, we need only refund the standard-delivery amount. We will refund to your original payment method within 14 days of receiving the return or proof that you sent it, whichever is earlier.

Faulty, damaged or incorrect printed editions

If your edition is faulty, arrives damaged, is not as described or we sent the wrong item, contact us with your order number and a description of the problem. A photograph can help us resolve it, but please contact us even if you cannot provide one.

We will offer the remedy required by law. If a return is needed, XOPH will cover reasonable return postage or arrange a suitable return method. Your rights concerning faulty goods continue beyond the change-of-mind period.

Digital editions

Digital editions are available immediately after purchase. At present, we do not collect separate express consent and acknowledgement to remove the statutory cancellation right when immediate access begins. You may therefore tell us you wish to cancel a digital-edition purchase within 14 days of buying it, even if you have accessed the file. We will refund a valid cancellation to the original payment method within 14 days of being told.

If a file is faulty or cannot be accessed, contact us so we can put it right. Your statutory rights remain unaffected.

Coaching bookings

You may cancel a coaching session for a refund, or request to reschedule it, at least 24 hours before its scheduled start. Contact us by email or through the Support page and include your booking details.

For a cancellation, rescheduling request or missed session with less than 24 hours’ notice, there is no automatic refund or replacement booking under our usual booking rules. We will consider exceptional circumstances individually. This rule does not limit any statutory cancellation rights that apply to your booking, including rights during the period after an online booking is made.

If XOPH cancels your session, we will offer another available time or a refund.

How to contact us

Email gareth@xoph.co.uk or visit www.xoph.co.uk/pages/contact. Please include your name, order or booking number, and what you would like us to do. You can also write to XOPH Ltd at the returns address above.