Shipping policy

Last updated: 24 September 2026

Printed editions

We ship printed XOPH editions to eligible addresses in the UK, Europe and the United States. The destinations available for your order are shown at checkout.

Delivery charges are calculated and shown at checkout before you pay. We aim to dispatch printed editions within three business days of receiving your order. Business days are Monday to Friday, excluding UK bank holidays.

Delivery time after dispatch varies by destination and carrier. Unless we agree a different delivery period with you, we will deliver within 30 days.

International orders

For deliveries outside the UK, the destination country may charge import duties, taxes or customs fees. The customer is responsible for these charges. They are separate from XOPH’s delivery charge unless checkout expressly states otherwise. Customs processing may affect the delivery time.

Delivery details and problems

Please check your delivery address before placing an order. If you notice an error afterwards, contact us as soon as possible. We will try to correct it before dispatch, but cannot guarantee a change once the order has been sent.

If an order is delayed, missing or arrives damaged, contact us with your order number so we can investigate and put things right.

Digital editions

Digital editions are available immediately after purchase. Your confirmation or delivery email will explain how to access your file. If you cannot access it, please contact us.

Coaching

Coaching sessions are delivered online, so there is no physical delivery. Your booking confirmation will provide the session and joining details.

Contact

Email gareth@xoph.co.uk or visit www.xoph.co.uk/pages/contact.